Frequently Asked Questions

Have a question about your AQtion Ethernet adapter? Let us know! If you are an OEM customer with questions about other Aquantia products, please vist our OEM Portal.

There is no standalone driver for our AQN-107 or AQN108. It does not suppose macOS.

No. The operating systems are obsolete and cannot be certified anymore.

Yes, our AQtion products come with WHQL certified drivers. Driver updates are distributed through the Windows Update program. The latest Aquantia AQtion drivers can always be found at: https://www.aquantia.com/driver-download

Windows® 10, 8.1, 8, 7 (32/64 bit), Linux 3.2, 3.10, 3.12, 4.2, and 4.4

  • Install the AQtion Network Adapter in a slot that matches or exceeds the bus width of the adapter.
    • Example: if you have an x4 PCIe adapter put it in an x4, x8, or x16 PCIe slot.
  • AMD
    • AM3 Socket or above
  • Intel
    • Intel Core i3/i5/i7
    • Second Generation Intel Processors or above
  • 4GB RAM at the minimum.
  • 10G Ethernet adapter requires:
    • PCIe Gen3 x2 at the minimum.
  • 5G Ethernet adapter requires:
    • PCIe Gen3 x1 at the minimum.
  • Lesser configurations may yield lower performance results.

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  • Launch a web browser and go to www.aquantia.com/driver-download/
  • Follow the steps to download the correct driver:
    • Select the part number of the AQtion Ethernet adapter you are installing.
    • Select your PC’s operating system.
    • Select the language you wish to use.
  • Agree to the terms and conditions, click download. Choose a download location and save the file. Open the file after the download has been completed.
  • Double click the Aquantia AQtion driver folder and choose a version based the Operating System you have selected.
  • Double click the installer file for the Aquantia AQtion driver.
  • Accept the terms and click install.
  • When prompted restart your computer.
  • Use the Ethernet cables, network devices, and computer system in another setup to see if the problem is with the components or the setup.
  • Use different Ethernet cables, network devices, and a different computer system in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.
  • Use short cables when you are testing
  • When you test the Ethernet cables, network devices, and computer system, it is recommended that you do the following:
    • In Device Manager, check under Network Adapters. To open Device Manager, press the Windows key + R, type devmgmt.msc, and press Enter.
  • If the device is listed with an error, follow the instructions on the product page to reinstall the drivers.
  • Check to see if your network devices (for example, a network switch, router, and so on) use compatible protocols (for example, 10/100, Gigabit, and so on).
  • Make sure that the link LEDs on the adapter are illuminated when it is plugged into a network device. If the link LEDs are illuminated, it means that a good electrical connection exists between the devices.
  • If you use a wall jack with an Ethernet cable, make sure that the jack is patched in properly.

Sometimes an on-board network interface card (NIC) conflicts with a new network controller. In these cases, it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible. To do this, consult your motherboard manual.

You can also disable any NIC in Windows. Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X. Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

When you troubleshoot issues with a network adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  1. Ethernet cables
  2. Network devices
  3. Computer system

VLAN tagging requires that the AQtion adapter and your router or switch support protocol IEEE 802.1q.

  • Depending on the NIC, you can set your VLAN ID in the Device Manager. Not all NICs that support VLAN tagging have this option.Setting your VLAN ID in the Device Manager
    Note: Log in as the local administrator before continuing.
    To open the Device Manager:

    • Press the Windows key + R
    • Type devmgmt.msc
    • Click OK.
      1. In Device Manager, open Network adapters.
      2. Right-click on the NIC and choose Properties.
      3. Click the Advanced tab.
      4. Scroll down to VLAN ID.
      5. Set the ID that you would like the NIC to have and click OK.

Setting up your VLAN Tagging and Setting a VLAN ID

How you perform this task depends on your router or switch. Consult the user manual or manufacturer of your router or switch for more details.

  • In your router or switch, you can VLAN tag a device by the VLAN ID if you set one previously, or by the MAC address of the computer. Your router or switch will list all IP devices by MAC address.
  • To confirm that Windows detects your NIC, complete the following:
    1. Press the Windows key+R, type devmgmt.msc, and press Enter.
    2. In Device Manager, under the appropriate heading, confirm that your Ethernet Adapter is listed and that there isn’t an exclamation mark next to it.
    3. Your expansion card is listed as Aquantia.
  • Aquantia does not support (PXE) as this requires third-party software. However, our devices can be used as long as the following conditions are met:
    • The BIOS must support PXE.
    • The BIOS must see the AQtion Ethernet Adapter
    • The environment must have drivers for the chipset used in the card.
  • We recommend using “iperf”.
  • In order to receive best performance under Windows, prepare host and run iperf as the following:
    • Select High Performance power plan on both sides
    • Disable Firewall and BFE from the device manager service on both sides
    • Execute on server (receive) host : iperf –s -i5 –w64K –l1M
    • Execute on client (transmit) host: iperf –c -i5 –t999999 –P16 –w64K –l1M

Jumbo frames are supported up to 16K.

NIC Teaming is natively supported under Windows Server 2012 / 2012R2. Windows and Linux third party tools can be used for NIC Teaming under other operating systems.

AQtion NIC Registration

Register your Ethernet Adapter today.

Warranty Information

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that applies to your AQtion product.

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